2024 Tech Support & Customer Support Voice JOB Profile

Tech Mahindra

EXP – 0 – 2 years

CTC – 1.75-2 Lacs P.A.

Location – Kolkata

Job description

Dear Job Seekers ,

Greetings from Tech Mahindra !

We are looking for Tech Support & Customer Support Voice Profiles for Kolkata Location.

Salary : – INR 13,500/- to 14,500/- as per the relevent experience.

Excellent Communication Skills in English and Willingness to work for 24/7 working

environment is a must, which involves Night Shift.

Age : – 18 – 35 Years

• Local Candidate can apply (Candidates from Kolkata OR can relocate & stay in Kolkata)
• This is an OFFICIAL JOB Not a WFH.

Shift timing – Any 9 hours in 24 hours, rotational shift including Night Shift & 1 rotational Week-off.

PURSUING CANDIDATES ARE NOT APPLICABLE

Responsibilities

• You need to handle E – Commerce Tech Support & Customers’ Technical Query and also need to Troubleshoot their Tech & non Tech Issues on call as well as on line .
• Giving a resolution to the customers or clients should be the whole and sole responsibility.
• Trouble-shooting & Customer support to premium clients over the phone (inbound).
• Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
• Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.

Share your resumes @ SS00517365@techmahindra.com

HR Recruitment Team
Role: 

Voice / Blended – OtherIndustry Type: 

BPO / Call CentreDepartment: 

Customer Success, Service & OperationsEmployment Type: 

Full Time, PermanentRole Category: 

Voice / Blended

EducationUG: 

B.Com in Any Specialization, B.Tech/B.E. in Any Specialization, Any Graduate, B.A in Any Specialization, B.Sc in Any Specialization, BCA in Any Specialization, B.Pharma in Any Specialization