Operations Lead – IN External Fulfillment at Amazon India | Key Role in Supply Chain Management
Job Overview
Amazon India is seeking a Program Operations Lead for its External Fulfillment network, based in Karnataka. This position is part of Amazon’s centralized Supply Chain Planning function and plays a vital role in supporting high-impact projects within the FX (Fulfillment Experience) and Speed Program teams. As a Program Operations Lead, you will be expected to manage operational activities, handle escalation processes, and ensure seamless coordination between internal and external stakeholders.
For candidates passionate about supply chain efficiency, logistics, and operations, this position offers a chance to work in a dynamic environment, contribute to crucial projects, and uphold Amazon’s reputation for speed and efficiency in delivery.
Key Job Responsibilities
The Program Operations Lead will be responsible for the following core duties:
- Execution of Seller Configurations for Fulfillment Experience
In this role, you will manage all seller configurations in Amazon’s system, ensuring they are accurately set up and continuously optimized for an ideal fulfillment experience. This includes initializing, verifying, and troubleshooting configuration settings as required. By maintaining precise and efficient seller configurations, you’ll contribute to Amazon’s ability to fulfill customer orders quickly and accurately. - Ownership of Speed-Related Reporting and In-Depth Analyses
Speed is a cornerstone of Amazon’s fulfillment operations, and you will oversee a variety of speed-related reports. Utilizing advanced tools and systems, you’ll conduct deep analyses on data from these reports to identify any potential areas of improvement, trends, or discrepancies. This involves developing actionable insights from the data to recommend and implement changes that will enhance delivery times and fulfillment reliability. - Weekly Project Updates Using Advanced Query Tools and Excel
You will provide timely updates on critical projects to keep stakeholders informed and engaged. By employing Excel and other query-based tools, you’ll generate weekly reports that reflect the progress and status of each project. Your reporting will ensure transparency, alignment, and quick response to any issues, driving operational efficiency and timely completion of projects. - Capacity Configurations within the System
You will manage capacity configurations within Amazon’s fulfillment network, which is essential for balancing supply and demand. Your role will include evaluating current capacity, adjusting configurations to reflect real-time conditions, and optimizing system performance to handle peak times efficiently. This ensures that Amazon can maintain high service levels even during demand surges. - Handling Escalations and Conducting Deep Dives on Speed-Related Issues
Stakeholders rely on timely and accurate delivery, and any issues related to speed require quick resolution. You will serve as the point of contact for escalations related to delivery speed. Using data-driven analysis, you’ll perform root cause analyses, suggest improvements, and ensure corrective actions are implemented promptly to mitigate future occurrences. - Providing Critical Support During Peak Events
During high-demand periods, such as the holiday season or major promotional events, you will provide crucial support for system configurations, helping to ensure smooth, uninterrupted service. This includes preparing the system for increased order volumes, closely monitoring real-time performance, and quickly troubleshooting any issues that arise to maintain Amazon’s high standards for customer satisfaction. - Cross-Functional Collaboration to Clear Issues and Bottlenecks
A significant aspect of your role will involve liaising with various teams across Amazon. You’ll work closely with cross-functional partners to drive projects forward, identify and resolve issues, and clear operational bottlenecks. By facilitating collaboration and aligning different teams, you’ll play a key role in maintaining smooth and efficient processes across Amazon’s fulfillment network.
Key Qualifications
Basic Requirements
- Advanced Excel Proficiency: Strong skills in Excel are essential, as you’ll use it extensively for data tracking, project reporting, and in-depth analysis. You should be comfortable handling large datasets, creating advanced formulas, and utilizing data visualization tools in Excel to convey insights clearly.
- SQL Knowledge: Proficiency in SQL is necessary to retrieve and manipulate data from Amazon’s extensive databases. Your SQL skills will enable you to conduct data queries and generate reports to support decision-making processes.
Preferred Skills
- Data Visualization and Presentation: Data representation skills are highly valued, as they will enable you to create clear and effective visuals to communicate key insights to various stakeholders. Familiarity with tools like Tableau or Power BI will be advantageous in making data-driven decisions visible and actionable across Amazon’s teams.
What Makes This Role Exciting?
This Program Operations Lead position offers a unique opportunity to make a significant impact within Amazon’s supply chain network. You’ll gain experience in project management, data analysis, stakeholder coordination, and operational troubleshooting, all while working in a high-energy environment dedicated to operational excellence and continuous improvement. As a crucial link between Amazon’s supply chain, fulfillment network, and sellers, you will contribute to Amazon’s commitment to fast, reliable deliveries and exceptional customer service.
If you’re a strategic thinker with advanced data skills and a passion for operational efficiency, consider joining Amazon as a Program Operations Lead in External Fulfillment. This role not only offers dynamic challenges but also ample opportunities for professional growth and cross-functional collaboration in one of the world’s leading supply chain environments.
