Cognizant Is Hiring Freshers 2022 & 2023 Batch For The Role Of Digital Workspace Role Any 3 Year Degree Students Can Apply Here!
| Category | Details |
|---|---|
| Job Title | IT Service Desk |
| Description | Provides technical support, uses AI chatbots and RPA. |
| Location | Bengaluru, Chennai, Kolkata. Flexible. |
| Eligibility | 2022 & 2023 UG graduates, 50% in X, XII, Diploma, UG, Indian nationals, PAN card updated. |
| Responsibilities | Technical support, log tickets, troubleshoot, collaborate, maintain documentation. |
| Expectations | Client-focused, excellent communication, shift work, office-based. |
| Support | Night shift allowance, cabs, rewards. |
| Compensation | ₹2,52,000 per annum |
| Disclaimer | No payments for jobs, report to GenCHRComplianceIND@cognizant.com, verify recruiter details, official channels only. |
Cognizant Is Hiring Freshers 2022 & 2023
Cognizant Is Hiring Freshers 2022 & 2023
The IT Service Desk is a centralised team responsible for offering technical support to our clients. This includes troubleshooting IT issues, resolving them, and ensuring the seamless operation of their computer systems and IT services. Our 15,000-strong team supports up to 90 global clients across various continents. Due to technological advancements, the IT Service Desk landscape has significantly evolved. Many organisations now utilize AI chatbots to automate and streamline their support processes. These chatbots use natural language processing to provide instant responses to common user queries and handle simple tasks, thereby reducing the workload on human analysts. Additionally, Robotic Process Automation (RPA) is becoming more popular, automating repetitive and rule-based tasks, and freeing analysts to focus on more complex issues.
Location – Cognizant Is Hiring Freshers 2022 & 2023
Bengaluru, Chennai, Kolkata. Candidates must be willing to relocate to any of these locations as per business requirements and demands.
Eligibility – Cognizant Is Hiring Freshers 2022 & 2023
- 2022 & 2023 graduates of any 3-year full-time undergraduate program.
- Minimum 50% marks in 10th, 12th, Diploma, or UG.
- Open to Indian nationals only.
- Flexibility regarding work location, shift timings, and technology.
- Final onboarding is subject to satisfactory background verification.
- Ensure your PAN card has both your first name and last name updated. Background verification will fail if the PAN card name does not match the registered name on the application.
Key Responsibilities
- Provide first-line technical support to end-users, addressing IT-related issues and inquiries.
- Log and track support tickets, ensuring accurate documentation and timely problem resolution.
- Troubleshoot hardware and software problems, diagnose and resolve technical issues to minimize downtime.
- Collaborate with other IT teams to escalate complex issues and ensure prompt resolution.
- Maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving.
Role Expectations – Cognizant Is Hiring Freshers 2022 & 2023
- Focus on clients and work with users from diverse communities and cultures globally.
- Exhibit flawless communication (verbal and written) with clients and possess sound technical knowledge.
- Work in shifts and from the office.
Support from Cognizant (Post-Joining as Full-Time Employee)
- Night shift allowance provided by the project.
- Cabs for pick-up and drop, ensuring safety and comfort.
- Timely rewards and recognition for top performers.
If you are passionate about customer service, possess strong technical skills, and thrive in a fast-paced environment, this role is for you.
Compensation
- Graduate Trainee – ₹2,52,000 per annum
Disclaimer – Cognizant Is Hiring Freshers 2022 & 2023
Cognizant does not solicit payments from candidates or vendors for employment. Report any such requests to GenCHRComplianceIND@cognizant.com. If you encounter anyone claiming to offer jobs at Cognizant in return for any benefit, do not entertain them. Cognizant will not be held responsible for any payments made under such circumstances.
Do not respond to spam emails or messages from untrusted sources and never disclose personal or financial details to strangers. If you receive suspicious emails purporting to be from Cognizant, contact us at GenCHRComplianceIND@cognizant.com.
Cognizant takes its hiring practices seriously and appreciates being informed of any individuals posing as Cognizant employees who make false job offers using Cognizant’s name. During recruitment, Cognizant communicates only through official email addresses and will never make job offers without conducting an in-person, video, or telephone interview through verified encrypted channels. For any suspicious communications, contact us at GenCHRComplianceIND@cognizant.com. Verify the recruiter’s details (full name, official email ID, employee ID, and mobile number) to ensure authenticity.
