NEW Customer Care Executive | Sutherland | 2024 | Job |

EXP – 0 – 3 years

Location – Not Disclosed

Work Type – Remote

Hiring office located in Mumbai (All Areas)

Job description

Greetings from Sutherland!!

This exciting opportunity is based in our Mumbai office. To ensure seamless collaboration, candidates residing within a designated travel boundary will be considered.

Sutherland is hiring for International Email Process

– 6 Days working with alternate Saturday off and fixed Sunday off

– Salary: Upto 21k + Incentives + Travelling Allowance

– Location: Airoli

– HSC or Graduate freshers can apply.

-1 year of international BPO experience can also apply.

– Immediate Joiners can apply

Are you passionate about exceeding customer expectations? Do you thrive in a dynamic, fast-paced environment? Sutherland Global Services is seeking a motivated individual to join our International Process team as a Voice Customer Support Specialist!

Why Sutherland?

Make a Global Impact: Provide exceptional support to customers worldwide, ensuring a positive brand experience. Fast-Paced & Rewarding: Thrive in a dynamic environment with opportunities for growth and lucrative incentives. Supportive Team Culture: Work collaboratively with a team dedicated to providing excellent customer service.

The Role:

As a Customer Support Specialist, you’ll be the voice of Sutherland, resolving customer inquiries and ensuring their satisfaction.

Be a Communication Master: Utilize your excellent English communication skills to effectively interact with customers over various channels. Problem-Solving

Pro: Analyze and resolve customer queries efficiently, exceeding expectations at every touchpoint.

Embrace Flexibility: Work within a rotational schedule, including night shifts, to provide 24/7 exceptional service.

Who You Are: A passionate and articulate individual with a genuine desire to help others. You thrive in a fast-paced environment and possess excellent problem-solving skills. Strong computer literacy and basic Microsoft Office/Excel proficiency will be great. A team player who enjoys collaborating with colleagues to achieve shared goals.

Bonus Points:

Experience with customer service will be an added advantage. Ability to work independently and demonstrate a strong work ethic and manage performance KPIs.

Benefits Package:

Robust benefits package/ net salary + lucrative incentives + Travel/Internet Allowance Comprehensive medical insurance + Accident insurance.

Location:

Within Central line [Sion to Dombivali] & Harbour line [Wadala to Panvel].

Some specified railway stations have a cut off of 1.5 kilometers Panvel, Kalyan and Dadar station.

Address: 5th Floor, Liberty Tower, Kalwa Industrial Area Thane Belapur Road, Airoli, Navi Mumbai, Maharashtra 400708

Email your CV-

HR Akanksha: 8652532438

akansha.salunkhe@sutherlandglobal.com

Role: 

Voice / Blended – OtherIndustry Type: 

BPO / Call CentreDepartment: 

Customer Success, Service & OperationsEmployment Type: 

Full Time, PermanentRole Category: 

Voice / Blended

EducationUG: 

Graduation Not Required

Key Skills

BPOGood Communication In English