NEW ROLE | Wipro Hiring Media Support Executive | 2024

EXP – 0 – 5 years

CTC – 2.75-3 Lacs P.A.

Location – Pune( Hinjewadi Phase 2 )

Job description

Excellent English Communicators Needed

Detailed duties and responsibilities:

• Handling Emails shared by Account Executives (AE), which has Extension, New Flight Creation, Creating Live SPOTS, Recorded Adlibs.
• Creating SPOTS for sport/programming events to be aired Pre-Game, In-Game, Half Time and Post Game.
• Handles Block Programming by using the script either via Production or Dubbing.
• Handle all aspects of assigned markets(s) including Producing, Dubbing, Extension of SPOTS, Manage Sport and Block programming, Missing Copies. Rotating Copies.
• Handle the market Influencers to record the script shared the AE.
• Revision of SPOT with updated script and creation of new flight.
• Ensure every Monday and first day of new month scripts must be checked and cleared for billing. 
• Share missing copies details with AEs regularly so that spots are updated on time.
• Close all emails that are sent before the end of the day.
• Regular checks on Premiere Make Good Summary for missing spots of assigned markets.
• Inform Traffic/IRM’s to bump spots so they can finalize logs and generate report.
• Mark Daily Readiness no later than 3pm for Tue-Fri and no later than 2pm for Sat-Mon.
• Pull Missing Spots report out of NexGen once logs are done.
• Coordinates with other departments to maintain commercial inventory and to provide billing information.
• Plans and schedules to meet all required deadlines (daily, weekly and monthly).
• Require flexibility in work schedules.
• May back up other Traffic Coordinators when sick or on vacation.
• Usage of a web-based tool to update details by working with other teams over email/chat/call.
• Ability to prioritize duties and meet deadlines.
• Excellent written language and comprehension.
• Ability to work in a team environment.
• Aptitude to comprehend task assigned and good analytical skills.
• Interest in media, technologies, and a desire to keep informed on the new trends.
• Investigate system issues to help in billing/reconciliation.
• Develop and maintain good relationships with key customer stakeholders.
• Ensure compliance to floor and company policies.
• Stay up to date with changes in the process flow or changes in the company and/or floor policy.
• Participate in process improvement initiatives started in the process.

Skills Required:

1. MS-Outlook and MS-Word skills.
2. Proficient in Microsoft Office suite, social networking platforms.
3. Ability to learn new systems quickly. Logical Thinking
4. Proven ability to read and interpret documents such as operating and maintenance instruction procedure manuals, and insertion/purchase orders.
5. Excellent time management: ability to plan and organize, set priorities and multitask in a fast-paced environment.
6. Attention to detail, and high work standards.
7. written and oral communication skills.
8. Demonstrated data entry skills.
9. Ability to work independently and with a team.
10. Problem-solving and analytical skills.
11. Stress tolerance especially with tight deadlines.
12. Flexibility and creativity.
13. Strong interpersonal skills.
14. Knowledge in Radio backend operations will be an added advantage

Role: 

Sales Support & Operations – OtherIndustry Type: 

BPO / Call CentreDepartment: 

Sales & Business DevelopmentEmployment Type: 

Full Time, PermanentRole Category: 

Sales Support & Operations

EducationUG: 

B.Sc in Any Specialization, B.Ed in Any Specialization, Any Graduate, B.A in Any Specialization, BCA in Any Specialization, B.Com in Any Specialization

Sales Support & Operations in BPO/Call Centre Industry: Key Roles and Responsibilities

The Sales Support & Operations role in the BPO/Call Centre industry is a critical function within the Sales & Business Development department. This role ensures the smooth functioning of sales processes, supporting sales teams with essential operations that drive efficiency, productivity, and ultimately, revenue growth.

Industry Overview: BPO/Call Centre

The BPO (Business Process Outsourcing) and Call Centre industry is highly dynamic, catering to clients worldwide. With the increasing demand for efficient customer service and operational excellence, companies within this sector rely heavily on streamlined sales processes. The Sales Support & Operations team plays a crucial part in ensuring that sales efforts align with business objectives and that clients’ needs are met promptly and effectively.

Key Responsibilities of Sales Support & Operations:

1. Sales Process Management:
   • Streamlining and overseeing end-to-end sales operations.
   • Ensuring that sales teams follow the correct procedures and have access to necessary resources.
   • Managing customer databases, tracking leads, and ensuring that information is accurate and updated.
2. Sales Administration:
   • Handling administrative tasks such as invoicing, order processing, and tracking sales documentation.
   • Coordinating with various departments to ensure smooth execution of sales deals and agreements.
3. Client Relationship Management:
   • Acting as a bridge between clients and the sales team, ensuring that customer queries and concerns are promptly addressed.
   • Assisting the sales team in maintaining and nurturing strong relationships with existing clients and helping with onboarding new clients.
4. Data Analysis & Reporting:
   • Monitoring key performance metrics and generating reports that offer insights into sales performance.
   • Analyzing data to help identify areas of improvement, optimize sales strategies, and forecast future sales trends.
5. Sales Tools & Technology:
   • Implementing and managing CRM (Customer Relationship Management) tools to enhance the efficiency of sales operations.
   • Ensuring that the sales team is trained in using the latest technology and software relevant to the BPO/Call Centre industry.
6. Training & Development:
   • Providing training and development support to the sales team to ensure they remain updated with the latest industry practices.
   • Facilitating regular workshops and skill development sessions.
7. Collaboration Across Teams:
   • Working closely with marketing, finance, and product teams to ensure that all stakeholders are aligned on business goals and sales strategies.
   • Coordinating with HR to manage employee performance, hiring, and retention within the sales department.

Skills and Qualifications

To excel in a Sales Support & Operations role, candidates typically need:

• A bachelor’s degree in business administration, sales, or a related field.
• Strong organizational and multitasking skills to handle various sales-related tasks simultaneously.
• Excellent communication and interpersonal skills to manage client relationships and team coordination.
• Proficiency in CRM software and other sales tools used in the BPO/Call Centre industry.
• Analytical skills to monitor sales performance and derive actionable insights from data.

Employment Type and Growth Prospects

This role is a full-time, permanent position and offers great growth prospects, especially as the BPO/Call Centre industry continues to expand. As companies look for innovative ways to boost their customer service and sales capabilities, the need for efficient Sales Support & Operations professionals will only increase.

The career trajectory in this role often leads to positions such as Sales Operations Manager or Business Development Manager, offering opportunities for leadership and strategic decision-making.

Conclusion

Sales Support & Operations in the BPO/Call Centre industry is an essential role that facilitates the efficiency and success of the sales process. By ensuring that sales teams are well-supported, organized, and equipped with the right tools, individuals in this role contribute significantly to the overall growth and profitability of the organization. It is a career that combines operations management, client relations, and data-driven insights, making it both challenging and rewarding.

For those seeking a dynamic, fast-paced environment with a focus on driving sales success, this role offers an excellent opportunity for career growth and development.