Hexaware Off Campus Fresher Hiring 2024 | IMS Role | Apply Now!
Hexaware Off Campus Fresher Hiring 2024 for the role of Infrastructure Management Support (IMS) is open to graduates with B.Tech, BCA, MCA, or BSc (CS/IT/Electronics, EEE, Circuital) qualifications. All the details are provided below, so please check and apply as soon as possible.
Company Name: Hexaware
Website: www.Hexaware.com
Job Role: Infrastructure Management Support (IMS)
Work Location: Chennai, Pune, Mumbai, and Noida
Job Type: Full Time
Experience: Freshers
Qualification: B.Tech, BCA, MCA, or BSc (CS/IT/Electronics, EEE, Circuital)
Batch: Recent Graduate
Package: INR 3 LPA (Expected)
About: Hexaware Off Campus Fresher Hiring 2024
Hexaware Technologies Limited invites applications from graduates to embark on a rewarding journey as Trainees in their Infrastructure Management Support (IMS) division, under the esteemed Off Campus 2024 programme. This initiative presents a unique chance for aspiring professionals to launch their careers in IT support and services with a globally recognised company.
Hexaware Technologies Limited is a global IT services company that specialises in delivering cutting-edge technology solutions to clients across various industries. With a strong focus on digital transformation and innovation, Hexaware offers a dynamic work environment that fosters growth and learning.
Position Overview and Requirements: Hexaware Off Campus Fresher Hiring 2024
Candidates should have a consistent academic record with a minimum of 60% or 6 CGPA throughout 10th, 12th, and Graduation, without any live backlogs at the time of registration. The year of passing should be 2024. Eligible candidates are graduates with a background in BSc (CS/IT/Electronics/EEE/Circuital) or BCA.
Job Description: Hexaware Off Campus Fresher Hiring 2024
As an IMS Trainee, successful candidates will be responsible for providing essential support in IT infrastructure management and customer service. Key responsibilities include:
Effective verbal and written communication in English is essential.
Familiarity with ITIL processes and the ability to handle international clients through phone and email communication.
Adherence to established service level metrics for call response, technical support, and overall customer service satisfaction.
Providing Help Desk support to end users, including Level 1/2 support for IT infrastructure and applications.
Logging incidents and call tickets using appropriate ticketing tools, and ensuring prompt resolution by monitoring incoming queues.
Completion of IT Service Desk opening and closing checklists.
Researching and updating the knowledge base to facilitate first-call resolution for technical issues.
Performing software installations, troubleshooting, configuration, and basic network support.
Optional use of remote tools such as Remote Desktop support, Dame Ware/Bomgar, or TeamViewer for troubleshooting end-user devices.
Following up with end users to ensure satisfactory resolution of issues within agreed timelines.
Willingness to work in a 24×7 shift environment as required.
Compensation and Benefits: Hexaware Off Campus Fresher Hiring 2024
Selected candidates will receive a competitive annual CTC of INR 3.00 lakhs. Additionally, there is a stipend of INR 15,000 for the initial 3 months of employment. A service agreement of 2 years with a penalty clause of INR 2 lakhs is also applicable.
Application Process: Hexaware Off Campus Fresher Hiring 2024
Interested candidates must apply before the deadline of 25th June 2024, 11:00 AM. Applications should include a detailed CV highlighting educational qualifications, relevant skills, and any prior experience. Shortlisted candidates will undergo further evaluation, which may include interviews and assessments.
Joining Hexaware as an IMS Trainee offers a unique opportunity for fresh graduates to kickstart their careers in IT infrastructure management and customer support. The role not only provides hands-on experience in handling diverse technical challenges but also ensures continuous learning and career development within a supportive and growth-oriented organisation.
For more details on the Off Campus 2024 programme and to apply, visit Hexaware Technologies’ official website or contact their recruitment team directly.